Case description:

A customer contacted us to diagnose for his 4TB Western Digital 2.5” - WD40NMZM-59Y94S1 portable hard drive. The Western Digital  was used for data storage, it has a lot of wedding photos and videos shoots for his client. The hard disk stopped working since 2 weeks ago, when he connected it to his Mac, the mac doesn’t detect the hard disk. He tried to open the disk utility on Mac, and it can recognize the hard disk, but it doesn’t mount automatically. He tried to mount it manually but still unmountable. He tried on another mac machine but it’s still the same, he can feel the drive is spinning and there were no beeping or weird noises from the hard drive. He is a videographer and his client’s prewedding shoot were saved on the drive, he needs the data urgently.   

Action (Solution):

A customer contacted us to diagnose for his 4TB Western Digital 2.5” - WD40NMZM-59Y94S1 portable hard drive. The Western Digital hard drive was used for data storage, it has a lot of wedding photos and videos shoots for his client. The hard disk stopped working since 2 weeks ago, when he connected it to his Mac, the mac doesn’t detect the hard disk. He tried to open the disk utility on Mac, and it can recognize the hard disk, but it doesn’t mount automatically. He tried to mount it manually but still unmountable. He tried on another mac machine but it’s still the same, he can feel the drive is spinning and there were no beeping or weird noises from the hard drive. He is a videographer and his client’s prewedding shoot were saved on the drive, he needs the data urgently.   

The Outcome

The data recovery was successful, and we manage to recover the data from the hard drive. We transferred the recovered data to a new external hard drive. He checked the data and happy with the result of the recovery.

Suggestion

If you have a faulty hard drive and you require the data from the hard drive, it is best to look for a data recovery centre for a diagnosis.

EHDR, We Leave No Data Behind!

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