Case description:

A customer contacted us to diagnose his 1TB Seagate Barracuda 3.5” internal hard drive. It is an old hard drive that has been used many years ago on his PC. He experiences some issues while using the PC, it’s laggy and slow in access. He thought he never shut down the PC for a long time and it causes the lag. He tried to restart the PC, but it failed to boot up anymore. He unplugs the Seagate hard drive and accesses it on a docking station. It is still detectable but there’s an error message and it is extremely slow when he tries to back up the data on the hard drive. There are some important data on the drive that needs to be recovered so he did not keep trying to back up the data.   

Action (Solution):

Our data recovery specialist checked through the hard drive, it spins up successfully, and no clicking or beeping noise. The drive is still detectable by the recovery machine, but the health condition of the drive deteriorated. The read/write heads are faulty and not able to access the data sectors properly. Based on the condition of the drive, data recovery is still possible. After the confirmation with our client, we proceed with the recovery of the hard drive.

The Outcome

Our data recovery specialist managed to recover the data from this hard drive. We transferred the recovered data to a new hard drive for him. He checked through all the data and was happy with the result of the recovery.

Suggestion

If you have a faulty hard drive or any other storage devices, it is best to approach a proper data recovery center in Singapore for an assessment. Please feel free to contact us if you require any data recovery services or backup solutions. 

EHDR, We Leave No Data Behind!

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