Case description:

A customer contacted us to diagnose for her Lenovo ThinkPad T580, when she was using the laptop, it started to slow down, and the screen hangs and became BSOD - blue screen of death. She forces shutdown the laptop and try to power on again, but the laptop failed to load to windows. There’s an option asking her to scan and repair. After the repair, the laptop still failed to load the operating system. She has a lot of working files, emails and photos on the drive needs to be recovered.

Action (Solution):

EHDR’s data recovery specialist proceeds with the diagnosis. The ThinkPad do not have a SSD installed, there is only a Seagate 2TB SMR hard drive – ST2000LM007 in the laptop. All the data and operating system were stored on the hard drive. Our recovery specialist checked through the hard drive and found that the health condition left only 9%, there were no clicking or beeping sound from the hard drive. The Seagate hard drive can be powered up and the spindle motor of the drive spins up successfully, but the read/write heads of the drive were faulty and causes the drive to fail, there are numerous unreadable sectors found on the drive. After the confirmation, we proceed with the recovery.

The Outcome

The data recovery was successful, and we managed to recover the data from the hard drive. We installed a new drive on her laptop and transferred all the recovered data onto the new drive. She checked the data and very happy with the result of the recovery.

Suggestion

If you have a faulty hard drive and you require the data from the hard drive, it will be best to approach a proper data recovery centre. Please feel free to contact us if you require any data recovery services or backup solution.

EHDR, We Leave No Data Behind!

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