Case description: 

A customer engaged us to diagnose an Intel M.2 256GB Solid-State Drive (SSD), it is an internal SSD used for a laptop. It was detectable by computer but failed to access. When they try to access the device, it took quite some time to load and eventually failed to load. They brought the SSD to an IT shop for a check and the IT shop tried to access it by putting it in another laptop and tried to read it via a SSD enclosure, but both ways also failed to access the drive. The SSD contain a lot of their work data and they need it urgently for a meeting 2 weeks later.   

Action (Solution): 

EHDR’s data recovery specialist checked the SSD and found that the SSD is detectable by computer but failed to read its SMART information, it hangs when we tried to access the data sectors. There’s also bitlocker enabled, the data on the SSD are all encrypted. The SSD is degraded and even after the recovery the drive will not be reusable. Based on the current condition, we estimated the success rate of data recovery will be highly possible. After the confirmation with our client and we proceed with the recovery. It took us a week and the outcome is positive!

The Outcome 

We managed to recover the data from this drive and the data are in original name and structure. Our client checked the data and mentioned that all the data are recovered and the excel formulas are still working.  

Suggestion 

If you have a faulty storage device, it is advisable to power off the storage device and look for a professional data recovery Singapore to diagnose and recover the data to avoid data loss.  Contact us for any enquiry.

EHDR, We Leave No Data Behind!