Case description:

A customer reaches us to recover data for her Samsung Galaxy Z Flip 3 5G. At first, this phone stopped working suddenly.  The screens were blackout without any symptoms. Then, she charge the phone and pressed the power button, but there was no response at all. According to the user, the phone is maintained in good condition, with neither drop nor contact with water. It just fails. Subsequently,  the phone remains charging for a few hours, unfortunately, no sign of booting up. After that, this phone is sent to a mobile service center, and the outcome shows that the motherboard is faulty and the data is irrecoverable. There are many important data such as photos and videos on the phone that she would like to recover.

Action (Solution):

EHDR’s team proceed to verify the phone's internal condition. There is no watermark found while measuring the current of the chip, and a short circuit was found on the motherboard. We wouldn’t know what happened to the phone or what causes this to happen, but based on previous recovered cases, the memory chips should condition will not be affected, and data recovery will be possible if the crucial chips are not damaged. It wasn’t easy to recover from this phone because it consists of two motherboards and usually they are interrelated. The whole recovery process took around one week.

The Outcome

The data recovery was successfully done, and our recovery specialist manage to recover all the data from this phone. We reach the user for data checking. Upon checking, that is all the data she needs. Also, all data are transferred to an external hard disk.  

Suggestion

If you have a phone or any faulty storage devices that require data recovery, please feel free to contact us for a free assessment.  

EHDR, We Leave No Data Behind!

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