Case description:

A customer contacted us to diagnose a Western Digital 3.5” hard drive – WD Green WD20EZRX-00D8PB0. The hard drive was used in one of their PC setups as a server for data storage. It was working fine until recently, when they tried to access a file on the PC but found that it unable to connect to the PC. He checked the network connection, and everything is working fine and tried to check on the computer, he rebooted the PC, and it prompts no storage device detected. He suspects the hard drive in the PC should be faulty. He removed the hard drive and try assessing via a docking station with another computer, but the hard drive is still undetectable. They have a lot of working files on the hard drive needs to be recovered.

Action (Solution):

EHDR’s data recovery specialist proceeds to diagnose the hard drive. The hard drive is detectable by the recovery tool but inaccessible. The health condition of the hard drive deteriorated and left only 9%. The read/write heads of the hard drive are faulty, which causes it to fail to access the data sectors. The condition of the platters is in good condition, the chances of data recovery are very high. There were no scratches found on the platters of the hard drive. After the confirmation, we proceed with the recovery and replace the faulty read/write heads in our cleanroom facilities. The data were extracted to another temporary hard drive.

The Outcome

We managed to recover the data from the hard drive with original name and file structure. He checked the data and mentioned that all the data are recovered, and all the files are working well.

Suggestion

When it comes to a storage device, no matter what type of drive you choose, there is always a chance for device failure. Feel free to contact our recovery specialist and seek for advice.

EHDR, We Leave No Data Behind!

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