Recently we receive a Western Digital 3.5" Hard disk from customer to seek our help to get back the important data which contain all the family photo and video. He has sought from several hard disk data recovery service provider to get his hard disk repair but all of them were failed. So he approach to our hard disk data recovery service for the last try.

Each time when perform hard disk data recovery service, our data recovery specialist always checks the conditions of hard disk, make sure there is not physical damage to the hard disk.

After found out everything was fine. Our data recovery specialist plugs in the hard disk drive to the computer, but no detection of the hard disk drive from disk management, also there was scratch kind of sound which indicate that the read/write head was stuck on the platter and causing the scratch sound.

As our data recovery specialist suspect there is physical damage within the hard disk itself, so he decided to open the hard disk drive for further inspection.

When doing the surgery, our data recovery specialist went into the clean room to ensure no additional dust fall on the platter to prevent further damaging the hard drive during inspection.

Upon opening the hard drive, he discovered the read/write head for the hard drive is stuck at the platter while platter is moving which cause the scratch, this kind of damage we can only recovery up to 95% as we don’t know whether the scratch part contain the data.

After found out the reason, our data recovery specialist suggests that we should perform a one for one exchange of read/write head and clone out the data and transfer the data to a “new” platter.

After surgery, to ensure the hard disk data recovery service is success, our data recovery specialist insert the hard disk drive to our data recovery tool, and test whether it manage to reach to our hard disk data recovery tools.

After checking every was fine, our data specialist plugs the hard disk drive back to computer, this time round, computer was able to detect the hard drive. We are proud to be able to recover most of his data back.