When connecting to the internet via wireless or Ethernet, the “Windows can’t communicate with the device or resource (Primary DNS Server)” error sometimes occur, and are not able to access the Internet. This is because the device is not searching for the current DNS entries, but is connected to a static DNS server outside of the current network that you are in. The troubleshooting is to check whether your internet dns have been preconfigured to another domain or not, if so you might have change the DNS setings to obtain automatically. Here are some troubling steps that you can follow when you encounter such issues.
Troubleshooting the error “Windows can’t communicate with the device or resource (Primary DNS Server)”
- Press the Start icon, then the Control Panel.
- Click on Network and Sharing Center.
- Click on Local Area Connection or Wireless Network Connection
- Click Properties
- Click Networking, click Internet Protocol Version 4 (TCP/IPv4) , then Properties.
- Under General tab, make sure both Obtain an IP address automatically and Obtain DNS server address automatically are selected. Click OK.
Once done you should be able to connect to the internet. If you still cannot connect after changing your DNS settings, you may need to restart your computer.
